FAQ

What are the measurements needed prior to ordering
clifton-measurements

To ensure a good fit, please have the above three measurements ready prior to ordering.
It is recommended to be in possession of the ring prior to your purchase.

What is the dimension of the case?

Small 5.3cm x 9cm x 1.3cm
Large 5.3cm x 9cm x 1.75cm

My Ring Specification is not available for purchase

Whether it is a different ring size or a unique ring, please send an email to hello@andrewzo.com to confirm prior to purchasing.

If you ring width cannot be found in the drop-down menu and it is within 5mm, simply select the closest one. In the notes section during checkout, which is below the address column, enter the correct measurement.

How soon can I get my order?

All regular, Tracked and Canada Post Express Shipments will be processed within 2 business days
Fedex Orders will be processed in 1 business day.

Canada

 

Free (No tracking)

up to 7 business days

 

Tracked

up to 7 business days

 

Express Post

2 – 3 business days

 

Fedex

1 business day

United States

 

Regular (No tracking)

up to 12 business days

 

Tracked

up to 9 business days

 

Fedex

1 – 2 business days

Everywhere Else

 

Regular (No tracking)

up to 12 business days

 

Tracked

up to 12 business days
(Recommended when available)

 

Fedex

2 – 3 business days

Canadian Holidays (BC)

 

2017 holidays which may cause a delay in delivery.

New Year’s Day – January 1 (January 2), Sunday (Monday)
Family Day – February 13, Monday
Good Friday – April 14, Friday
Easter Monday – April 17, Monday
Victoria Day – May 22, Monday
Canada Day – July 1 (July 3), Saturday (Monday)
Civic Holiday – August 7, Monday
Labour Day – September 4, Monday
Thanksgiving – October 9, Monday
Remembrance Day – November 11 (November 13), Saturday (Monday)
Christmas Day – December 25, Monday

I need a Clifton is 3 days

If you are located in Canada or The United States, selecting the Fedex option would ensure an on time delivery.

If you are located outside of North America, 3 days may be too short. Overseas shipments can get randomly selected for customs which can further delay the delivery.

How discreet is the shipping packaging?

Canada
Regular bubble envelope or Fedex Envelope.
Content information absent.

US / International
Regular bubble envelope or Fedex Envelope.
Customs information included: Empty Accessory Case

Failed Payment

If you encountered a purchasing error, such as a failed credit card transaction, please try using Paypal as an alternative option. The Paypal payment gateway can be found as the 2nd option during checkout.

Error Message during checkout

If you encountered a shipping error message, it might be because we currently do not ship to that destination.

 

If you would like further information or if there are any other error messages, please contact us at hello@andrewzo.com